In a surprise announcement, which is nevertheless welcome, eBay’s Vice President of Seller Experience, Dinesh Lathi, has announced a revision to the Feedback Removal Policy.  His announcement has been echoed on eBay AU, which hints at the change rolling globally, although the Oz announcement is a cut-down version of the requirements. This ammendment refers to [...]

I’m not sure when this started, but today I discovered it is no longer possible to bulk-end Fixed Price / Buy Now (BIN) listings uploaded under Good Until Cancelled (GTC) duration using Selling Manager Pro (SMP). Every September I upload my stock of Christmas decorations and party supplies using a mic of Store Inventory Format [...]

This week in the Bloggosphere and beyond … lots of chatter and gossip and more than a few sellers declaring their Christmas selling season is finished.  Put your feet up and spend an hour or two checking what others are saying.  You deserve the break. Bloggosphere eBay vs. Amazon Traffic Data, Plus Holiday Shopping Figures [...]

Philipp Justus, PayPal’s senior vice president of global markets, has followed up Eddie Davis’s post on Monday regarding selling globally, with announcements of wide ranging expansions to the number of localised PayPal sites.

The latest post in the PayPal official blog states that PayPal have opened new sites in another 18 countries, and improved locally relevant information globally for another 173 countries. That’s a massive content edit and creation task and the team are to be applauded for doing it, though one does wonder if it was the root cause of so many glitches in the system this last month? Most notably the global echeques problems late last month and early this month, as well as the currently emerging one of sellers paying eBay fees that are then marked unclaimed.

Looking beyond the obvious of major PayPal site upgrades leading to temporary glitches, this week’s announcements may be indicative of some of where eBay sellers’ woes have been coming from this year.

In a very brief announcement on eBay.com, Jeff King, Senior Director of Finding has announced that the mid-summer introduction of showing a single listing from identical listings of the same seller is to be rescinded, but that the policy of displaying a maximum of 10 from the same seller will remain in place. My take [...]

An Ed-itorial Commentary Since roughly the time that eBay Oz conceded they weren’t going to win the battle for a PayPal-only Australia, the management team down under have been trying to garner information from their customer base to discover why the Antipodean marketplace is shrinking. It should of course be obvious – alienate your customers, [...]

The eBay.com Seller Central Discussion Board is awash with threads complaining about the new 4.3 minimum DSRs to be able to sell on the site, and many of those threads contain declarations of sellers exiting the platform for other venues. It’s taken ten months for John Donahoe’s disruptive innovation policy to lead to a position [...]

They just don’t get it, do they? Is it a deliberate and conscious policy that eBay UK are doing their level best to exclude non-resident sellers from the once-great British site, further pushing down their ranking from being the second busiest (and most profitable) eBay marketplace? Just as with real-world history, the triumph of eBay [...]

The Amazon Marketplace Returns Policy has been revised to provide a new time-line for buyers to contact sellers in cases where they have received an item that is damaged, defective, or materially different than depicted in the website listing. The revisions bring the Amazon policy, for buyers to notify sellers, broadly in line with the [...]

eBay UK have announced an extension to the counterfeit currency and stamps policy.  It takes effect from the 27th October (next Monday). The Counterfeit Currency and Stamps policy will then include novelty banknotes – another great move by the UK team (not!) coming within two months of Christmas, and particularly when the date of the [...]

Just a quick reminder or three, that it’s all change on eBay UK and Ireland next week. Changes to the duplicate listings policy, and to the P&P for all sellers, amongst others, on eBay.co.uk were confirmed in December, to be effective from Tuesday next, the 27th.  Summary details are as follows -