Oz goofs with thank-you discount vouchers for buyers
By | March 1st, 2009 | Category: eBay AU | 2 comments
eBay Australia have revealed they goofed last Sunday, 22nd February, when they emailed out discount vouchers to thank buyers, and forgot to include the vouchers in the emails.
The vouchers should have been for 10% discount coupons and replacement emails are stated to have been sent out quickly. Still, they admit some people may have purchased on the assumption of discount and then not received it. According to the eBay AU announcement board post, systems have been put in place to capture details of all affected transactions and users, and make amends.
Users who have still not been “sorted” by 12th March are asked to contact Oz Customer Support.
It’s a shame that glitches affecting sellers can’t be rectified so efficiently.
Ed
