Comments on: UK Withdraws Support for Expatriates & Overseas Sellers http://www.buildaskill.com/blog/2008/09/22/uk-withdraws-support-for-expatriates-overseas-sellers/ Advice, Hints, Ideas, & Tips for trying something new, or making some extra money. Sat, 16 Jan 2010 05:42:18 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: GazLanNaThai http://www.buildaskill.com/blog/2008/09/22/uk-withdraws-support-for-expatriates-overseas-sellers/comment-page-1/#comment-1276 GazLanNaThai Wed, 24 Sep 2008 17:10:06 +0000 http://www.buildaskill.com/blog/?p=675#comment-1276 Sorry to be late posting this - it's an email (verified genuine) that I received on Monday 22nd roughly seven and a half hours after Ed posted the above article ... not saying it was press pressure, but the timing was interesting. <i>Hello Garry, We have received your email to our Head of Trust & Safety , Richard Ambrose and I am sorry to hear about your concern. Richard has asked me to look into this issue and take personal ownership of your complaint. First of all, please accept my apologies for the delay in getting back to you regarding this matter. We escalated this issue to the Technical Department, who discovered that there was a problem with calculating your Detailed Seller Ratings. When they looked into your DSR history they could see that your DSRs from 15th July to 15th August were 4.66. The Billing Department have reviewed your Final Value Fees from 15th July to 15th August and calculated that they were £XX.XX, for this period. The Silver discount of 25% is the equal to £XX.XX. This amount was credited back to your account on the 18th of September. Please let me know if I can be of any further assistance. Kind regards, Aileen Enright eBay Trust & Safety</i> Therefore I offer a public and very sincere thanks to both Aileen & Richard for finally resolving the issue after over 20 emails to PowerSeller Support had not. I can also confirm that the stated discount has been applied to my current billing showing the date stated. (I would have posted this sooner, but it took me 2 days to pick myself up from the floor after reading it ;) It was a long, bitter, and hard-fought fight to reach this result, and a rest was long overdue.) Again, many thanks to Aileen & Richard for sorting it out ... ... now, about the other topic ... support eligibility for expatriates? Gaz (ducks & runs whilst still ahead). Sorry to be late posting this – it’s an email (verified genuine) that I received on Monday 22nd roughly seven and a half hours after Ed posted the above article … not saying it was press pressure, but the timing was interesting.

Hello Garry,

We have received your email to our Head of Trust & Safety , Richard Ambrose and I am sorry to hear about your concern. Richard has asked me to look into this issue and take personal ownership of your complaint.

First of all, please accept my apologies for the delay in getting back to you regarding this matter.

We escalated this issue to the Technical Department, who discovered that there was a problem with calculating your Detailed Seller Ratings. When they looked into your DSR history they could see that your DSRs from 15th July to 15th August were 4.66.

The Billing Department have reviewed your Final Value Fees from 15th July to 15th August and calculated that they were £XX.XX, for this period. The Silver discount of 25% is the equal to £XX.XX. This amount was credited back to your account on the 18th of September.

Please let me know if I can be of any further assistance.
Kind regards,
Aileen Enright
eBay Trust & Safety

Therefore I offer a public and very sincere thanks to both Aileen & Richard for finally resolving the issue after over 20 emails to PowerSeller Support had not.

I can also confirm that the stated discount has been applied to my current billing showing the date stated.

(I would have posted this sooner, but it took me 2 days to pick myself up from the floor after reading it ;) It was a long, bitter, and hard-fought fight to reach this result, and a rest was long overdue.)

Again, many thanks to Aileen & Richard for sorting it out …

… now, about the other topic … support eligibility for expatriates?

Gaz
(ducks & runs whilst still ahead).

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