eBay Global New Feedback 3.0 Policy Announced
By Ed | May 8th, 2008 | Category: eBay AU, eBay CA, eBay SG, eBay UK, eBay US | No Comments »eBay’s Director of Global Feedback Policy has released the announcement everyone’s been waiting for.
There are some minor concessions to the concerns of all eBay sellers, and a few “extras” for PowerSellers, but the big problem is to remain in place – sellers will only be able to leave positive feedback for buyers.
Read the full announcement here, and please discuss your opinions in our forums, or add comments to this blog post.
eBay UK have also released their own version of it, and I’m still scrutinising for the exact and implied variations from the Global Policy – with the current UK head of Trust & Safety having constantly expressed the opinion that all sellers are scammers and con-artists (in eBay forums) I just know he’s going to have removed some of the good stuff.
I’ll post again when I’ve identified the differences between the Global & UK policies.
Ed
Update - the US announcement is in, also written by Brian Burke, with slight variations compared to the Canadian announcement above. It also includes bad news for Half.com sellers, which was not in the Canadian announcement. This seems to indicate the Global policy will be open to local interpretation and modification on each eBay site – and that’s a major source of concern, especially for UK sellers given the over-zealous whipping that they’ve been getting from the management in Richmond.
The Australian announcement has also arrived, with the same key points, but laid out differently and with a different implementation date (12th May instead of 15th May). To be expected really given the differences eBay Oz have implemented concerning use of PayPal-only, and the PayPal Seller Protection Policy variations compared to the rest of eBay.
Singapore’s announcement is also in with implementation from May 21st – and worryingly, it clearly omits the criteria for removing feedback if the buyer does not call out seller performance in an unpaid item dispute. Effectively this means a buyer can still leave a nonsense reply in the UPI dispute and their feedback will not be removed. This is a clear indicator that the “global” policy is up for local interpretation and modification.
